Head over to our sister company: Happy Pack

Delivery and Returns

Standard Delivery

Please allow 3-5 working days for your order to arrive from the date that it is placed. During busy periods, delivery times may be slightly longer. Please be sure to check any potential DPD Service Disruption before purchasing because this will have an impact on delivery times.

Next Working Day Delivery

Orders placed before 11am Monday to Friday, will be dispatched for delivery the following working day. Orders placed after 11am on a Friday, over the weekend, or on public holidays will be dispatched on the next working day. 

Disclaimer: Our working days are Monday-Friday, 9am to 5pm. Orders placed over the weekend, on bank holidays, or after 5pm will not be processed until the next working day.

Deliveries are fulfilled by either DPD or Royal Mail. You will receive an email and/or text from the courier regarding your order (providing you have given the correct details at checkout). This will contain your tracking number and your estimated delivery time slot. Please ensure that you are available during the designated time-slot. If not, please update delivery instructions via the courier.  Please refer to our Terms and Conditions page for more information.

Delivery Charges

UK Mainland: 
Standard – £3.95         Next Working Day – £7.99

Highlands, Islands & Northern Ireland – £9.99

Republic of Ireland – £13.99 (deliveries may also be subject to customs charges/taxes. It is the customer responsibility to pay these charges when contacted by DPD).

Returns and Refund Policy

No longer want/need your item(s)?

If you decide that you no longer want or need your item(s), then please contact us within 14 days of receiving your order. If a return is requested that is of no fault of The Happy Packaging Company Ltd, a courier fee of up to £8.00 per parcel is charged to the customer(*). This fee is determined by the weight of the item(s) being returned, and the size of the box that it will require – all items must be returned in their original packaging. The fee will be provided to you once you have declared which item(s) you are returning. Once we have received the returned item(s), the fee will be deducted from the product refund value.

Lost parcel?

If your parcel has not arrived within 3 working days of receiving your dispatch email, and you suspect it may be lost, then please get in contact with us as soon as possible so that we can open up an enquiry with the courier.

Damage to parcel and/or contents?

If there is damage to your parcel and/or the contents, then you have two options available to you. Option one is to reject the delivery if you are able to do so. Option two is to provide us with photographic evidence of both the product(s) and the outer packaging. If you decide to use the damaged product(s), then you are not entitled to a return or refund. Please contact us within 7 days of your delivery date (or delivery attempt). Failure to contact us within this timeframe does not guarantee replacement products, or a refund.

Stolen parcel?

If you receive a notification from the courier stating that your parcel has been delivered, but when you arrive at the address you cannot locate it, then please contact us within 7 days of your delivery date. If a ‘safe place’ has been provided to either us or the courier, and the parcel has been left it in that safe place, then it is the customers responsibility if it goes missing.

Missing items from your order? Or something else wrong?

If there are items missing from your order or you are experiencing any other problems, then please contact us within 7 days of receiving it from the courier. Failure to contact us within this timeframe does not guarantee replacement products.   When returning items back to us, they must be unused and in its original packaging.

Disclaimer: Please contact us at info@happypackofficial.co.uk. We aim to respond to all enquiries within 2 working days but please allow longer during busier times. We reserve the right to simply issue a refund if the product value is less than the postage fee required to send the replacement. Sometimes we’re unable to offer a replacement of the exact same product; in this instance, we will offer alternative items that we do have available and in stock. 

(*) Additional charges may apply to customers outside of the UK Mainland.